This error may be caused by any of the following reasons:
- The device is not connected to the computer. To solve this issue, connect the device to the computer.
- The GlidePoint service didn't find the device upon start. To solve this, try restarting the service. Press Win+R, enter
services.msc, wait for the Services window to open, find GlidePoint Trackpad Client in the list of services, right-click on it, and select Restart.
- A rogue Samsung driver took over the GlidePoint touchpad. Uninstall the Samsung driver. Press Win+R, enter
devmgmt.msc to open the Device Manager, find the GlidePoint ... device under Human Interface Devices, select it, select Devices by connection from the View menu, expand the highlighted GlidePoint ... node, right-click on the Samsung PTP component device, select Update Driver Software, click Browse my computer for driver software, then Let me pick from a list of device drivers on my computer, then select HID-compliant touch pad from the list, click Nextand then Close. The above instructions may slightly differ between the different versions of Windows.